At ZORVIAO, customer satisfaction is our priority. We wan

If you are not completely satisfied with your purchase, we offer a simple return and refund process according to

1. Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused or in original condition
• The product must include original packaging and accessories
• You
• The return request must be submitted within the return period

Items returned after 3

2. Product Compatibility

For automotive products, customers are responsible for confirming compatibility before purchasing.

Before placing an order, please check:

• Vehicle make and model
• Vehicle year
• Product specifi
• Installation requirements

If a product does not fit due to incorrect vehicle information provided by the customer, return shipping costs may be the customer's responsibility.

If you need assistance confirming compatibility, please contact our support team before purchasing.

3. Cond

Returned products must meet the following requirements:

✅ Unused condition
✅ No damage, scratches, or signs of installation
✅ Original packaging included
✅ All accessorie

We cannot accept returns for products that have:

• Been installed or modified
• Been damaged due to improper instal
• Been used incorrectly
• Missing original parts or packaging

4. Damaged or Defective Products

If your product arrives damaged, defective, or different from your order, please contact us within 7 days of delivery.

Please provide:

• Order number
• Photos or videos showing the issue
• Description of the problem

After review, we may provide:

• Replacement product
• Partial refund
• Full refund

depending on the situation.

5. Exchange Policy

If you receive a defective product or the wrong item, we can assist with an exchange.

For exchange requests:

1. Contact our customer support team
2. Provide order details and product information
3. Wait for approval before returning the item

Do not send products back without contacting us first.

6. Return Shipping

Customer Responsibility

Customers are responsible for return shipping costs when:

• The item was ordered incorrectly
• The customer changes their mind
• The product is incompatible due to incorrect vehicle information

ZORVIAO Responsibility

We will cover return shipping costs when:

• The product is defective
• The wrong product was shipped
• The item arrived damaged

7. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status.

Approved refunds will be processed to your original payment method.

Please allow:

• 5-10 business days for processing
• Additional time depending on your bank or payment provider

Shipping fees are generally non-refundable unless the return is caused by our error.

8. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders can only be canceled before they enter the shipping process.

Once an order has been shipped, it cannot be canceled and must follow the return process.

9. Final Sale Items

Certain items may not be eligible for return, including:

• Customized products
• Clearance items marked as final sale
• Products damaged due to misuse or improper installation

Any exceptions will be clearly stated on the product page.

10. Installation Responsibility

Some automotive accessories may require installation.

ZORVIAO recommends following installation instructions carefully or consulting a qualified professional when necessary.

We are not responsible for:

• Damage caused by incorrect installation
• Vehicle damage caused by improper use
• Installation costs or labor fees

11. How to Start a Return

To request a return, please contact:

ZORVIAO Customer Support

Email:
service@zorviao.com

Please include:

• Order number
• Customer name
• Reason for return
• Photos/videos if applicable

Our team will respond with return instructions.

12. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

ZORVIAO

Email:

service@zorviao.com

Website:
https://zorviao.com